SHIMANO CONNECT Lab Web App Data Protection Notice

Last Updated: February 2025

1.          Introduction and Scope

This Data Protection Notice (the "Notice") describes the data processing activities in connection with your use of the following web app developed and offered by Shimano Inc.

·       SHIMANO CONNECT Lab Web App (the "Web App")

Unless stated otherwise, the information provided herein applies to the Web App in general.

This Notice also informs you about the most relevant aspects of the arrangement concluded between the Shimano entities responsible for the data processing activities in connection with the Web App.

Personal Data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental economic, cultural or social identity of that natural person ("Personal Data").

Special categories of personal data include data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation (also referred to as "Sensitive Data").

You can find more information about how we process the Personal Data of California consumers by reviewing the “Additional Disclosures for California Consumers” section of this Notice below.

2.          Data controller

Shimano Inc. ("SIC")

3-77 Oimatsu-cho, Sakai-ku, Sakai City

Osaka 590-8577, Japan

together with

SHIMANO EUROPE B.V. ("SEU")

High Tech Campus 92, 5656 AG Eindhoven,

The Netherlands,

 

SHIMANO NORTH AMERICA HOLDING, INC. ("SNAH")

One Holland, Irvine, California 92618 U.S.A.

and

SHIMANO SALES CO., LTD. ("SSJ")

1-5-15 Chikukou-Shinmachi, Nishi-ku, Sakai-shi, Osaka, 592-8331, Japan

are the entities responsible for the processing of your Personal Data in relation to the Web App as joint data controllers (SIC, SEU, SNAH and SSJ together referred to hereinafter as "we", "our" or "us").

In derogation of the above, the controller(s) responsible for the processing of your Personal Data in relation to the Web App in 

·       Australia, Taiwan, New Zealand, South Korea, Brazil, Indonesia, Thailand Argentina, Chile, Colombia, Costa Rica, Guatemala, India, Malaysia, Mexico, Panama, Philippines, Singapore, Uruguay, Ecuador and Venezuela is SIC,

·       Switzerland, Isreal, Turkey, Andorra, Bosnia and Herzegovina, Monaco and Republic of South Africa are SIC and SEU, and

·       Canada are SIC and SNAH.

If you are from these countries, by referring to “we”, “our” or “us” and by referring to SIC and/or SSJ and/or SNAH and/or SEU we only refer to the respective company or companies named above for the respective country.

You can contact each joint controller by postal mail at the address above.

3.          Data Protection Officer

We have appointed a group Data Protection Officer ("DPO") to manage all matters related to data protection and privacy. If you have any questions regarding the processing of your Personal Data, please contact our DPO at privacy@shimano-eu.com.

4.          Information we collect

The Web App offers you a variety of functionalities, services and features (the "Services") which require or allow you to provide us with Personal Data about you. Additionally, we automatically collect information about you, including Personal Data, upon download and installation of the Web App on your device.

4.1      Information you provide to us

When using the Web App you have the option to enjoy our contents and Services which may require or allow you to provide us with Personal Data.

If certain information is required for us to be able to provide you with a specific service, we will mark it as such. Failure to provide us with the information results in the impossibility of providing you with the requested service.

·                   User information: username (nickname), Shimano ID, login password (encrypted), gender, year and date of birth, place of residence (country/state/prefecture level), email address, and date of account creation, last login, last update, user image, authentication data for third party services

·                   Settings: language, region, measuring unit (metric/yard), date/time format, private location, IP Address

·                   Sensor device information: used sensor, sensor ID, type/manufacture

·                   Bike ride log: (max./ave./left-right balance) power, latitude/longitude of Sensor device, obtained elevation, elapsed/riding time, distance, (max./ave.) speed, (max./ave.) pedaling cadence, (max./ave.) pedaling vector and efficiency, ave. torque, heading, gear shifts, connected sensor device (name/type/manufacture/ID), health related information (max./ave. heart rate, body weight), air temperature, power weight ratio “PWR” based on the (max./ave.) power and weight

·                   Any additional information you choose to provide (e.g. log-in details like usernames or email addresses used for third party services or devices by connecting the Web App to such third party services or devices, like Garmin, WAHOO)

4.2      Information we automatically collect

When using the Web App and Services we automatically collect Personal Data as described below:

·                   Web App usage log information: Log (information about your interactions with the Web App, including access, error logs and crash recovery logs, date/time stamps and clickstream data)

4.3      Information we receive from other sources

As a general rule, we collect information directly from you. However, we also receive Personal Data about you from other sources in the following situations:

·       Social Media

You can register to the Web App by email address or by connecting with existing accounts on social media networks such as Facebook, Google and Apple.

If you choose to use a social media account to register to the Web App, we will process the data of your social media user account. This information varies depending on the settings of your social media account and can consist of the following: account name, location, gender, age, email address, etc. Please note that by logging in via your Social Media accounts the providers of the Social Media platform can receive certain information about the fact that you have created an account with the Web App.

·       Third party providers of cycle computers, power meters or similar devices

You can choose to connect your Web App account with those services provided by third parties that are indicated in the settings of your Web App account (e.g. Garmin, WAHOO). In order to activate the connection via your Web App settings you have to provide the log in information for your third party account as requested in the connection procedure. By activating the connection you agree that the information stored by these third parties are transferred to us, stored by us, and further processed by us to the extent the Web App’s functionalities are capable of processing this information (e.g. ride logs and information contained in them). For further information on the contents of the third party ride logs please refer to the data protection notice or the ride log descriptions provided by the third parties. You can prevent the data transfer to us by disconnecting the services from the Web App.

If you choose to connect the Web App with your third party service account, we will process information about your user account. This information can consist of the following: account name, email address. Please note that by connecting the Web App to your third party service account the respective third party service provider can receive information about the fact that you have linked your Web App to your account.

4.4      Deidentified data

We may de-identify Personal Data so that it cannot be used to identify you and is no longer Personal Data. We will maintain and use this data only in deidentified form and will not attempt to re-identify the data.

4.5      Cookies, similar technologies and tracking tools

The Web App uses cookies, similar technologies and tracking mechanisms to collect information.

Cookies are small text files stored on your device with a variety of purposes. You can manage and delete the cookies on your device in the corresponding device settings.

The local storage allows data to be stored in your browser’s storage which may also remain stored after the browser has been closed.

(a) The Web App uses strictly necessary cookies and local storage objects. Strictly necessary cookies or local storage objects are essential for the operation and use of our Web App. Without these cookies or local storage objects, we would not be able to offer you our Web App and Services. Therefore, you cannot opt out of them.

(b) We use tracking tools to collect information about the users' behavior and interactions with the Web App and Services, e.g. what features are most frequently used. The processing of Personal Data collected via these tools is based on the user's consent. You can withdraw your consent at any time with effect for the future. Please see Section 9 below for more information on how to exercise your rights.

(c)  You can find a list of all the strictly necessary cookies, local storage objects and tracking tools which we use in our Web App in Attachment 2.

(d) Information about the use of Google Analytics:

General information: The Web App uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. (parent company: Google LLC, USA). Google Analytics uses cookies. If you have given your consent (Art. 6 (1)(a) GDPR), Google stores cookies (see the cookies listed in Attachment 2 (b)) on your end device to enable the analysis of your use of the Web App. This provides us with various usage data (so-called “events”), such as the number of users, session statistics, approximate location, browser information, device information and page views, as well as with a UserID which allows us to analyze users’ use across our apps.

The information generated by the cookie about the use of the Web App is transmitted to Google servers and deleted there after the approximate location of the user has been determined.

We have concluded a data processing agreement with Google for the use of Google Analytics. When configuring Google Analytics, care was also taken to ensure that Google acts as a processor and may not use the data for its own purposes. However, data may be transferred by Google to third parties if Google is legally obliged to do so.

You can find more information on how Google handles user data in Google Analytics here. You can find an overview of data protection at Google here. Google's privacy policy can be found at the following link: https://policies.google.com/privacy.

Purpose and legal basis: Google will use the data on our behalf to analyse the use of the Web App and to compile reports on its use for us. We analyse and use the data solely on the basis of statistical and aggregated information. In particular, this information helps us to better understand how users use the Web App, where users come from, which pages they visit and how long users remain on our website. This enables us to improve our website and functionalities and make our offering more interesting for you as a user. The legal basis for the use of Google Analytics is your consent (Art. 6 (1)(a) GDPR). By accepting the corresponding cookies, you also consent to the processing of your personal data in this regard. You can revoke your consent at any time with effect for the future by de-selecting your consent to Shimano’s analysis of your Web App usage via our “Account management/Terms and consents” settings (https://id.shimano.com/connect-lab/account_and_consents).

Recipients / transfer to third countries: When using Google Analytics, it cannot be ruled out that Google LLC in the USA may also have access to the stored data. Google is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data from the EU to the USA. To find out more about the recipients of your data, the third countries concerned and the measures we have taken to protect your data, including the possibility of obtaining a copy of the measures, please contact our DPO.

Specific user rights: You can prevent tracking by Google Analytics by allowing only necessary cookies in the “ Account management/Terms and consents “ settings (https://id.shimano.com/connect-lab/account_and_consents).

You can also permanently prevent the collection of your data by installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout.

5.          Purposes and legal bases

We process your Personal Data only for specified, explicit and legitimate purposes and provided that we have a legal basis to rely on. Your Personal Data will not be processed for any purpose other than the one they were originally collected, unless the new purpose is compatible with the initial one or in the event you give us your consent.

We have summarized the purposes for which we process your Personal Data and the legal bases we justify the processing with in the list below:

·                   User identification:

We use your Personal Data to verify your identity when registering and logging into the Web App.

The processing of your Personal Data for this purpose is necessary for the performance of the contract concluded with you for the use of the Web App, see Art. 6 (1)(b) General Data Protection Regulation ("GDPR").

·                   Use of the Web App and the Services:

The Web App operates and the Services are provided on the basis of the user profile you have created. We use your Personal Data to manage your sensor device information and ride log associated with your user account. Our aim is to offer you a seamless experience by enabling you to access your data from any place and any device. We base the processing of your Personal Data for the above purposes on the performance of a contract to which you are party, see Art. 6 (1)(b) GDPR.

 

When configuring your user profile, you can choose to submit more information than the strictly required to provide you with the Services. The provision of optional information to complete your user profile enables you to benefit from a more personalized experience on the Web App. Some of the Services may also enable you to provide us with health related data (heart rate and weight information).

We rely on your consent to process any Personal Data you have freely chosen to provide us with (see Art. 6 (1)(a) GDPR) or which are health related (see Art. 9 (2)(a) GDPR). In case you withdraw your consent, for example, by updating your user profile, we will stop processing your Personal Data for this purpose.

·                   Communication with you:

We use your Personal Data to contact you (i) in order to provide you with information about the Apps and their functionalities for the purpose of providing you with the Services,  (ii) to send you information about similar products and/or services, (iii) upon your request or consent (for example, to obtain feedback from you in order to improve our products, services and/or marketing).

We base the processing of your Personal Data on your consent, as well as on the performance of a contract to which you are party and our legitimate interests to provide customer support, and to provide you with product and/or service information, see Art. 6 (1)(a), (b) and (f) GDPR.

·                   Product development and quality improvement:

We process your Personal Data (specifically, your bike ride log information including your health related data) for product development and quality improvement purposes, e.g. to detect and analyze problems in our products, to carry out predictive maintenance and calculate the necessary product replacement timing, to develop and introduce new products and test their compatibility, etc.

We base the processing of the bike ride log on our legitimate interests to improve the quality of our products and services, for product development research and to expand and grow as a business, see Art. 6 (1)(f) GDPR. We base the processing of health related information on your consent, see Art. 9 (2)(a) GDPR. In case you withdraw your consent, we will stop processing these Personal Data for this purpose.

We further aggregate user data collected in our database in order to provide data analysis services (e.g. regarding model usage, gender ratio, average speed/distance/bike time, firmware status) to manufacturers of bikes or bike components. By way of data aggregation, all Personal Data is anonymized before it is transmitted to the respective recipient so that it is not possible for the manufacturer to directly or indirectly identify you.

For this purpose, we rely on our legitimate interests to provide the added services to our cooperation partners and on the legitimate interests of our cooperation partners to be able to analyze model usage, see Art. 6 (1)(f) GDPR.

·                   Web App user measurement and usage analysis for product development and quality improvement:

We analyze the performance of the Web App and Services, the users’ content and the users’ handling of the Web App and Services in order to understand how users interact with the Web App and Services and improve them accordingly and to develop and introduce new products and test their compatibility, etc.

We rely on your consent to process your Personal Data for this purpose, see Art. 6 (1)(a) GDPR. In case you withdraw your consent, we will stop processing your Personal Data for this purpose.

·                   Detect and avoid misuse of the Web App:

We analyze technical data gathered via the Web App to detect and avoid misuse thereof, for example, by a breach of the terms of use of the software license agreement.

We base the processing of your Personal Data on the performance of a contract to which you are party, as well as on our legitimate interests in prosecuting any misuse of the Web App which could affect Shimano and could have legal consequences, see Art. 6 (1)(b) and (f) GDPR.

Where the above purposes require or involve the processing of Sensitive Data, we will ask for your express consent, as required by law, see Art. 9 (2)(a) GDPR.

6.          Recipients of Personal Data

We share your Personal Data with the following recipients:

·                   Other group companies and distributors. Given the international footprint of our business, our group companies work closely together. To be able to do so, we share data, including Personal Data, within the group. This means that your Personal Data is shared with other group companies and distributors. You can find a list of all the group companies and distributors with whom we share your Personal Data in Attachment 1.

·                   Service providers acting on our behalf. We engage service providers to assist us in our daily business such as IT support and maintenance providers, web server providers, and analytics providers. All service providers are legally and contractually required to respect and comply with applicable data protection legislation. Our service providers include:

o   Amazon Web Service, Inc. (“AWS”), 410 Terry Avenue North, Seattle, WA 98109-5210, USA (cloud service provider acting as sub-processor);

o   SAP, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany (data processor; provider of customer relations and identity management services); and

o   NSW Inc., 31-11 Sakuragaokacho, Shibuya City, Tokyo 150-8577, Japan (data processor; development and maintenance provider)

o   Sonix Co., Ltd., 7-9-5, Nishigotanda, Shinagawa-ku, Tokyo, 141-0031 Japan (data processor; development and maintenance provider)

o   Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (data processor; analytics provider)

·                   Third-party apps. Our Web App allows you to automatically or manually share your bike ride log information with other third-party applications. Please note that we do not share any information with third-party providers unless the user so requests. If you turn on automatic forwarding the ride logs will be automatically sent to the third-party app accounts when the ride log is uploaded to Shimano’s servers. You can deactivate the automatic forwarding at any time with effect for the future. Please note that the data protection notices provided by the third-party app providers for the respective apps apply for any processing of your Personal Data by the third-party apps after the transfer. The third-party apps you may share your data with are:

o   Strava

o   Training Peaks

The transfer of your Personal Data to recipients located in third countries outside of the European Economic Area ("EEA") is subject to the provisions set out in Section 7 below ("international data transfers").

7.          International data transfers

All data collected via the Web App will be stored centrally in the European Union ("EU)" region of AWS and SAP. As (joint) data controller, SIC has access to these databases. Accordingly, your Personal Data will be transferred and/or disclosed to recipients located outside of the EEA in Japan which has been recognized by the European Commission in its adequacy decision (Commission Implementing Decision 2019/419 of 23 January 2019) as providing for an adequate level of data protection. AWS is located in the USA. The data transfer to AWS is based on the EU-US-Data Protection Framework which is an adequacy decision by the EU Commission determining that the USA provide an adequate level of data protection. In addition, standard contractual clauses for the transfer of personal data to processors established in third countries have been concluded. A copy of the clauses can be requested from the data processing officer.

8.          Retention periods

We will not process your Personal Data longer than necessary for the purpose for which it was originally collected.

Subject to statutory retention periods, we will delete your Personal Data:

·                   in the event of inactivity of your user profile for a period of 5 years; and/or

·                   when you delete your user profile by using the functionality in the account management settings in the Web App.

9.          Your rights

Under applicable data protection law, you have certain rights with regard to the processing of your Personal Data by us:

·                   Right of access to your Personal Data;

·                   Right to rectification of inaccurate or incomplete Personal Data;

·                   Right to erasure of your Personal Data;

·                   Right to restriction of processing;

·                   Right to data portability, when the processing of your Personal Data is based on your consent or on a contract, and the processing is carried out by automated means;

·                   Right to withdraw consent with effect for the future

·                   Right to lodge a complaint with a supervisory authority; and

·                   Right to object to the processing of your Personal Data on grounds relating to your particular situation, and right to object to the processing of your Personal Data for direct marketing purposes.

U.S. residents may also contact us to appeal any decision we make relating to requests to exercise your rights. To appeal a decision, please contact us using the contact details above.

10.      Joint controllership agreement

SIC, SSJ, SNAH and SEU jointly determine the purposes and the means of the processing of your Personal Data in connection with the Web App as described in Section 2 above. Consequently, as required by law, SIC, SSJ, SNAH and SEU have entered into a joint controllership agreement for personal data of users located in the EEA pursuant to Art. 26 GDPR. SIC, SSJ, SNAH and SEU will coordinate and cooperate with each other in order to comply with their data protection obligations, to observe your rights and to process your request and reply to any of your inquiries.

SEU is the designated point of contact for the Web App users requesting to exercise their rights under Section 9 above. If you want to do so, or in case you have questions regarding them, please contact SEU by phone at +31-40-2612222 or by email at privacy@shimano-eu.com. In addition, If you are located in the EU, please note that in addition to your designated point of contact, you may also contact SIC, SNAH and SSJ to exercise your rights.

11.      Data security

We have implemented standard industry practices internally and with our service providers to maintain the security of your Personal Data depending on its sensitivity and to avoid disclosure of such Personal Data unpermitted under this Notice.

12.      Third-party links and websites

Our Services offer you the possibility of accessing third party content, such as websites, apps and online services. Please note that we are not responsible for the data processing activities of these third parties. We encourage you to read the data protection notices of any third party website, app or online service you connect with.

13.      Children

We do not knowingly process Personal Data from individuals under the age of 16 without parental or guardian consent. If you are the parent or the guardian of a child and you believe that we have processed Personal Data about him or her, please contact our DPO using the contact details described above in Section 3.

14.      Miscellaneous

This Notice may be revised from time to time to reflect and comply with changes in applicable legislation. We will inform you about any updates in an appropriate manner, e.g. via email or a message in the Web App. The date of the last update is available at the top of this Notice.

Attachment 1

Andorra	SHIMANO IBERIA, S.L. Avenida Doctor Severo Ochoa 34, 28100 Alcobendas, Madrid, Spain Phone: +34 91 902 25 86 E-mail: info.iberia@shimano-eu.com
Argentina	SHIMANO ARGENTINA SAU ESTADOS UNIDOS 20 PISO 5 CABA, C1101AAB Argentina TEL: 0800-345-2423
Australia	SHIMANO AUSTRALIA CYCLING PTY. LTD. 2 Wurrook Circuit, Caringbah, NSW, 2229, Australia Tel.: +61-2-9526-7799 Fax.: +61-2-9526-7622 Web: https://bike.shimano.com/en-AU/home.html
Austria	Thalinger Lange GmbH Schubertstraße 12 A-4600 Wels, Austria Tel.: +43 7242 497 - 0 Fax: +43 7242 497 - 248 E-Mail: mail@thalinger-lange.com Web: www.thalinger-lange.com
Belgium	Shimano Belgium N.V. Zandvoortstraat 21, 2800 Mechelen, Belgium Phone: +32-15-209480 / Fax: +32-15-209410
Bosnia and Herzegovina	SBM-EUROTRADE TRGOVINA DOO Istocna Obilaznica 4, 37000 Krusevac Phone: +381 37 310 1669 E-mail: info@sbm-eurotrade.com
Brazil	Shimano Latin America Alameda Santos, 415 – 6º andar – Cj 61 Cerqueira César, São Paulo - SP, 01419-000 Brazil Email: contato@shimano.com.br
Bulgaria	BG-Eurotrade Ltd. Iztochna Tangenta Str., Nr. 102 District Slatina, 1592 Sofia Bulgaria Phone: (+3592) 418 3615 Fax:(+3592) 4167690
Canada	SHIMANO CANADA LTD.427 Pido Road Peterborough, Ontario K9J 6X7 Canada Tel.: +1-705-745-3232 Fax.: +1-705-745-1949
Chile	Andes Industrial Ltda Santa Elena #1511 – Santiago Santiago, 8360349 Phone: (+56) 2 2650-3100
Colombia	HA Bicicletas S.A Calle 14 Nº 52 A - 187 Medellin, 050023 Phone: (+57) 4 285-5040 Email: servicioalcliente@habicicletas.com
Costa Rica	Ciclo San Nicolas S.A. Av. 10 entre calles 4 y 6 o de la Bomba la Castellana 125 mts Este - San José, 10103 Phone: (+506) 2521-6090 Email: info@ciclosannicolas.com
Croatia	CS-Eurotrade d.o.o. CKZ 135 8270 Krsko Slovenia Phone: 386-7-4902500 Fax: 386-7-4902549
Cyprus	Eurotrade Ltd. Ag. Vassilios 26504 Patras Greece Phone: +30 2610 911 4 50 E-mail: info@eurotrade.com.gr URL: www.bikesworld.gr
Czech Republic	Paul Lange Ostrava s.r.o. Sabinova 2 CZ-72100 Ostrava-Svinov, Czech Republic Tel.: +420 596 634 608 Fax: +420 596 780-995 E-Mail: info@paul-lange.cz Web: www.paul-lange.cz
Denmark	Shimano Nordic Denmark Forbindelsesvej 4 2100 København Ø Denmark Phone: +4569911660 E-mail: infodk@shimano-eu.com URL: www.shimano-nordic.dk
Ecuador	Águila Importaciones S.A. Panamericana Norte y Luis H. Gordillo Atuntaqui, 100214 (+593) 6 2530066 / +593 6 2530085 (+593) 997291777 aguilaimportaciones@gmail.com URL: aguilaimportaciones.com/
Estonia	Shimano Polska Sp. z.o.o. Ul. Gutenberga 9 62-023 Żerniki Poland Phone:+48 61-62 52 100 / 106 E-mail: infopoland@shimano-eu.com URL: www.shimano-polska.com
Finland	Shimano Nordic OY Teknobulevardi 3-5, 01530 Vantaa, Finland Phone: +35-8201-550800 / Fax: +35-8201-55080
France	Shimano France S.A.S.. Zone Actiparc, 777 Rue Commios, 62223 St.-Laurent-Blangy Cedex, France Phone: +33-321-732525
Germany	Paul Lange & Co. OHG Hofener Straße 114 D-70372 Stuttgart Germany Tel.: +49 711 2588 - 02 Fax: +49 711 2588 - 305 E-Mail: info@paul-lange.de Web: www.paul-lange.de
Greece	Eurotrade Ltd. Ag. Vassilios 26504 Patras Greece Phone: +30 2610 911 450 E-mail: info@eurotrade.com.gr URL: www.bikesworld.gr
Guatemala	Bicimania Calzada la paz 18-40 zona 5 ofibodegas centro 5 bodega 123 Bicimania . Phone: (+502) 23367763
Hungary	Paul Lange Hungary Kft. Központi út 28-32 H-1211 Budapest, Hungary Tel.: +36 (1) 445-0371 Fax: +36 (1) 445-0676 E-Mail: info@paul-lange.hu Web: www.paul-lange.hu
Iceland	Shimano Nordic AB Edsbrogatan 1F 752 28 Uppsala Sweden Phone: +46-18-56-16-00 Fax: +46-18-50-03-95 Email: infose@shimano-eu.com URL: www.shimano-nordic.com
India	Shimano South Asia Pvt. Ltd. No. 19, Kumarakrupa Road, Bangalore, Bangalore, Karnataka, India, 560001 Phone: +91-80-4125-3331 E-mail: sales@ssa.shimano.com.sg
Indonesia	PT. Rodalink Indo Tama Jl. Jawa No. 393, Desa Wadungasih, Kec. Buduran, Kab. Sidoarjo, Jawa Timur, Indonesia Phone: +62 31 8963951 Email: shimano.cvr@prolind-group.com
Ireland	Madison Roebuck Way, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8HL, United Kingdom Phone: +44 (0)1908 326032 Fax: 0800 1300 599 URL: www.madison.co.uk
Isreal	DAA SPORT & TECHNOLOGY LTD Ci’im Industrial Park, Building D7, Poleg Industrial Area, Netanya 4250501, Israel Phone:+972-(0)9-865-6960 Email: info@daa.co.il
Italy	Shimano Italy Bicycle Components SRL. Strada Statale del Sempione 197, 20016 Pero - Milano (IT), Italy Phone: +39 02 38592097 / Fax: +39-0331-936955
Japan	シマノセールス株式会社（大阪府堺市） 〒592-8331 堺市西区築港新町１-5-15 (代表) Phone: 072-243-2820 / Fax: 072-243-2830
Latvia	Shimano Polska Sp. z o.o. Ul. Gutenberga 9 62-023 Żerniki Poland Phone: +48 61-62 52 100 / 106 E-mail: infopoland@shimano-eu.com URL: www.shimano-polska.com
Lithuania	Shimano Polska  Sp. z o.o. Ul. Gutenberga 9 62-023 Żerniki Poland Phone: +48 61-62 52 100 / 106 E-mail: infopoland@shimano-eu.com URL: www.shimano-polska.com
Luxembourg	Shimano Belgium N.V. Zandvoortstraat 21, 2800 Mechelen, Belgium Phone: +32-15-209480 / Fax: +32-15-209410
Malaysia	Bike Science Sdn Bhd No. 29 & 31, Jalan TPP 5/17,Taman Perindustrian Puchong,section 5, 47100 Puchong,Selangor, Malaysia. Phone: +603-8061-0222 Fax: +603-8062-4855 E-mail: lerun@lerun.com.my
Malta	Shimano Italy Bicycle component SRL Strada Statale del Sempione 197, 20016 Pero - Milano (IT), Italy Phone: +39 02 38592097 Fax: +39 0331 936955 E-mail: bikeinfo.shimanoitaly@shimano-eu.com
Mexico	Shimano Latin America Alameda Santos, 415 – 6º andar – Cj 61 Cerqueira César, São Paulo - SP, 01419-000 Brazil Email: contato@shimano.com.br
Monaco	SHIMANO FRANCE S.A.S. Zone Actiparc, 777 Rue Commios, 62223 St.-Laurent-Blangy Cedex, France Phone: +33 (0)321 732525 E-mail: contact-france@shimano-eu.com
Netherlands	Shimano Benelux B.V. Industrieweg 24, 8071 CT Nunspeet, the Netherlands Phone: +31 341 272 222/ Fax: +31-341-272291
New Zealand	SHIMANO NEW ZEALAND LIMITED79 Apollo Drive, Albany, North Shore City 0632 Auckland, New Zealand Tel.: +64-9-478-1969 Fax.: +64-9-479-6288 Web:https://bike.shimano.com/en-NZ/home.html
Norway	Shimano Nordic AS Vakåsveien 7, 1395 Hvalstad, Norway Phone: +47-66-77-80-10 / Fax: +47-66-77-80-11
Panama	Comercial Rali, S.A. Av. Balvoa, Edficio Sky Business, Planta Baja Republica de Panamá, 080807 Phone: (+507) 223-8054 Email: info@ralistoreonline.com
Philippines	Neo Zigma Cycle Corporation 39 Kapiligan Street, Brgy. Dona Imelda, Quezon City, Philippines E-mail: inquiry@zigma-sales.com
Poland	Shimano Polska Sp. z o.o Ul. Jana Gutenberga, 62-023 Żerniki, Poland Phone: +48-61-62-52-100
Portugal	Sociedade Comercial do Vouga Lda. Rua da Fonte Nova, 1840 Variante Recardães Barrô 1840 3750-720 Recardães Portugal Phone: +351 234 601500 Fax: +351 234 601159 E-mail: geral@scvouga.pt
Romania	ROM-Eurotrade S.R.L Bucharest west Industrial park Equest logistic Center Strada DE 287/1, Building E2, Unit A1-A2 077096, Judetul Ilfov Romania Phone: +40.21.350.5624 Fax: +40.21.350.5457 E-mail: info@rom-eurotrade.ro
Singapore	SHIMANO (SINGAPORE) PTE. LTD. 11 Bulim Walk, Singapore 648105 Phone: +65-6265-4777 Fax: +65-6265-1575 E-mail: sales@shimano.com.sg
Slovakia	Paul Lange Oslany s.r.o. Mierová 854/37 SK-97247 Oslany, Slovakia Tel.: +421 465 492 344 Fax: +421 465 491 056 E-Mail: office@paul-lange-oslany.sk Web: www.paul-lange.sk
Slovenia	CS-Eurotrade d.o.o. CKZ 135 8270 Krsko Slovenia Phone: 386-7-4902500 Fax: 386-7-4902549 Email: info@cs-eurotrade.com
Republic of South Africa	COOLHEAT CYCLE AGENCIES (PTY) LTD. 57 Lake Road Longmeadow Business, Estate North extension no.7 Edenvale, 1609, P.O.Box 2984, Edenvale, 1610 Phone: +27 (0) 11 608 2003
South Korea	NANUX NETWORKS INC. 33-4, Tekeunobaelli-ro, Jillye-myeo 50875 Gimhae-si,Gyeongsangnam-d South Korea Email: mhkim@nanux.net
Spain	SHIMANO IBERIA, S.L. Avenida Doctor Severo Ochoa 34, 28100 Alcobendas, Madrid, Spain Tel: +34 91 902 25 86
Sweden	Shimano Nordic AB Edsbrogatan 1F, 75228 Uppsala, Sweden Phone: +46-18-56-16-00 / Fax: +46-18-50-03-95
Switzerland	FUCHS-MOVESA AG Hübelacherstrasse 7, CH-5242 Lupfig, Switzerland Tel.: +41 56 464 46 46 E-Mail: info@fuchs-movesa.ch Web:http://www.fuchs-movesa.ch/
Taiwan	SHIMANO (TAIWAN) CO.,LTD. 4F-3, Grand Asia Plaza, 138 Zhongming S.Road, Taichung, 40361 Taiwan Phone: +886-4-2319-5318 / Fax: +886-4-2319-4020   Sunstar Taiwan Ent. Co., LTD 39-1, 37th Road, Taichung Industrial Park, Taichung, Taiwan Phone: +886-4-2359-6199
Thailand	Hah Hong Co., Ltd 1 Yukol 2 Rd, Wat Thepsirin, Pom Prap Sattru Phai, Bangkok 10100 Email: sales@hahhong.com
Turkey	SHIMANO BISIKLET PARCA VE EKIPMANLARI SATIS SERVIS TICARET ANONIM SIRKETI Şair Eşref Bulv. ĺsmet Kaptan Mah. Osman Şahin ĺş Mrk. No:4 K:7 D.:71, Çankaya - Konak / Izmir, Turkey 35210 Phone: +90 232 402 93 93 Fax: +90 232 484 07 40 Email: infosbtk@shimano-eu.com
United Kingdom	Madison Roebuck Way, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8HL, United Kingdom Phone: +44 (0)1908 326000 Fax: 0800 1300 599 URL: www.madison.co.uk
United States of America	Shimano North America Bicycle, Inc. One Holland, Irvine, California 92618 U.S.A. Phone: +1-949-951-5003 / Fax: +1-949-768-0920
Uruguay	Villa Agreste SA Juan Benito Blanco 975 Montevideo - 11113 Phone: +598 27091549 Email: montevideo@global-cycle.com
Venezuela	Invebica C.A. Av.64 N° L-8 (Zona Industrial Castillito) San Diego - Carabobo Venezuela Phone: +58-2418716105 Email: ventas@kamikaze.com.ve